diff --git a/Services/Repair.md b/Services/Repair.md
index b4a4807..53749ca 100644
--- a/Services/Repair.md
+++ b/Services/Repair.md
@@ -47,9 +47,15 @@ We don't repair smartphones or iPads. Visit our trusted partner:
 
 ## How It Works
 
-1. **Drop Off & Diagnose** - Bring your device in, pay the $60 diagnostic fee (tax included). We diagnose it and send you a same-day report with exactly what's wrong and an estimate to fix it.
-2. **Approve & Repair** - You approve the estimate, we order parts and complete the repair. Most repairs done in 3 business days. Your $60 diagnostic fee is credited toward the repair cost, so you only pay the difference at pickup.
-3. **Pay & Collect** - We notify you when ready. Pay your invoice and pick up your fixed device with warranty documentation.
+**We already know what's wrong** (cracked screen, RAM upgrade, obvious issue):
+1. Pay $200 at drop-off. We fix it. Pick up when ready.
+
+**We need to figure it out first** (won't boot, random shutdowns, weird behavior):
+1. **Drop Off & Diagnose** - Pay the $60 diagnostic fee (tax included). We send you a same-day report with exactly what's wrong and an estimate to fix it.
+2. **Approve & Repair** - You approve the estimate, we order parts and complete the repair. Most repairs done in 3 business days. Your $60 goes toward the repair, so you only pay the difference at pickup.
+3. **Pay & Collect** - We notify you when ready. Pay your remaining balance and pick up your fixed device with warranty documentation.
+
+**Either way, repairs start at $200.** The $60 diagnostic is the first $60 of the $200, not extra.
 
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