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+# digiBandit Tray App
+
+**Your direct line to IT support, right from your system tray.**
+
+The digiBandit tray app lives in your system tray (the small icons near your clock) and gives you quick access to support, ticket submission, and documentation without opening a browser.
+
+---
+
+## What It Does
+
+| Feature | Description |
+|---------|-------------|
+| **Live Chat** | Chat with our support team in real time |
+| **Submit Tickets** | Report issues with one click, no forms to fill out |
+| **Screenshots** | Capture your screen and share it with support instantly |
+| **Notifications** | Receive important updates about your device |
+| **Auto-Updates** | The app keeps itself up to date automatically |
+
+---
+
+## Getting Started
+
+When the app runs for the first time, a short setup wizard will walk you through:
+
+1. **Sign in** with your portal account (the same login you use at ops.dbits.ca)
+2. Review a few **quick tips** on how to use the app
+3. A **connectivity check** confirms everything is working
+
+If you already have a portal account, setup takes about 30 seconds. If you don't have one yet, contact us and we'll set one up for you.
+
+You can skip the wizard if you prefer, but signing in is required for chat and ticket features.
+
+---
+
+## Using the Tray Menu
+
+Right-click the digiBandit icon in your system tray to see your options:
+
+- **Report an Issue**: Choose from common issues (internet, printer, email, computer performance, password, software) or describe your own. Each option opens the ticket form with the issue type and your computer name already filled in.
+- **Screenshot**: Captures your screen and copies the file path so you can share it.
+- **digiBandit**: Opens the portal home page.
+- **digiDocs**: Opens our documentation library.
+- **Quit**: Closes the app (it will restart automatically on next login).
+
+---
+
+## Keyboard Shortcut
+
+Press **Ctrl+Shift+D** from anywhere to open the **command palette**, a search bar that lets you quickly find any action. Just start typing what you need: "ticket", "chat", "screenshot", etc.
+
+---
+
+## Reporting an Issue
+
+You have two ways to report an issue:
+
+### Quick Report (Recommended)
+Right-click the tray icon and choose **Report an Issue**. Pick the category that matches your problem. The ticket form opens with the issue type and your computer name already filled in. Just add the details and submit.
+
+### Custom Report
+Choose **Other Issue** from the menu, or use the portal to create a ticket with a custom subject.
+
+Either way, you'll get a confirmation once the ticket is created, and our team will follow up.
+
+---
+
+## Live Chat
+
+Click **Open Chat** from the tray menu (or search for "chat" in the command palette) to start a conversation with our team. The chat window opens inside the app using the same session as your portal login, so there's nothing extra to sign into.
+
+---
+
+## Notifications
+
+The app will occasionally display desktop notifications for important updates like:
+
+- Scheduled maintenance or reboots
+- Security updates that need your attention
+- Responses to your support tickets
+
+These notifications are non-intrusive and appear briefly near your system tray.
+
+---
+
+## Auto-Updates
+
+The app updates itself automatically in the background. You don't need to do anything. When a new version is available, it downloads and installs silently the next time the app restarts.
+
+---
+
+## Troubleshooting
+
+### I don't see the tray icon
+- **Windows**: Click the **^** arrow in your system tray to check for hidden icons. You can drag the digiBandit icon out to keep it visible.
+- **macOS**: Check the menu bar at the top of your screen.
+- **Linux**: Check your desktop environment's system tray area.
+
+### The app isn't responding
+Close the app from the tray menu and reopen it. If it doesn't appear, restart your computer. The app starts automatically on login.
+
+### I can't sign in
+Make sure you have a portal account. If you've forgotten your password, use the "Forgot Password" link on the login page, or contact us for a reset.
+
+### Chat isn't connecting
+The connectivity check during setup will identify connection issues. If chat was working before but stopped, try closing and reopening the app. If the problem persists, submit a ticket through the portal or call us.
+
+---
+
+## Supported Platforms
+
+| Platform | Format |
+|----------|--------|
+| Windows | Installed automatically via your IT management agent |
+| macOS | DMG installer |
+| Linux | AppImage |
+
+---
+
+## Need Help?
+
+- **Phone**: (506) 404-0055
+- **Email**: hey@dbits.ca
+- **Portal**: [ops.dbits.ca](https://ops.dbits.ca)
+"
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