diff --git a/Getting Started/Client_Portal_Training_Guide.md b/Getting Started/Client_Portal_Training_Guide.md index 74a271c..fa85e10 100644 --- a/Getting Started/Client_Portal_Training_Guide.md +++ b/Getting Started/Client_Portal_Training_Guide.md @@ -21,32 +21,6 @@ This guide is designed as a practical, on-the-job training curriculum. Each day --- -## Recommended Learning Path - -**Duration:** 2 Weeks | 5 Hours/Day | On-the-Job Training - -### Week 1: Core Skills - -| Day | Topic | Hours | Activities | -|-----|-------|-------|------------| -| 1 | Portal Orientation | 5 | Login, dashboard tour, navigation practice | -| 2 | Ticket Basics | 5 | Create first ticket, explore ticket list, reply to ticket | -| 3 | Ticket Mastery | 5 | Attachments, priorities, categories, ticket history | -| 4 | Invoices & Billing | 5 | View invoices, download PDFs, check payment status | -| 5 | Payments & Auto-Pay | 5 | Make payment, set up auto-pay, recurring invoices | - -### Week 2: Advanced Features - -| Day | Topic | Hours | Activities | -|-----|-------|-------|------------| -| 6 | Assets & Equipment | 5 | View assigned assets, warranty info, asset details | -| 7 | Documents & Domains | 5 | Access shared documents, view domain/certificate info | -| 8 | Contacts & Profile | 5 | Update profile, manage contacts, change password | -| 9 | Mobile & Efficiency | 5 | Mobile access practice, keyboard shortcuts, tips | -| 10 | Review & Certification | 5 | Complete all exercises, practical assessment | - ---- - ## Table of Contents ### Part I: Getting Started