blueBox: three-layer product framing - hardware, software, service

Services/blueBox.md

@@ -1,6 +1,6 @@
 ---
 title: blueBox
-description: The digital black box for your business. We build your IT infrastructure and manage it going forward.
+description: Hardware. Software. Service. The digital black box for your business.
 category: services
 tags: [bluebox, infrastructure, managed-it]
 permalink: go.dbits.ca/dd/bluebox
@@ -8,35 +8,39 @@ permalink: go.dbits.ca/dd/bluebox
 
 # blueBox
 
-**The digital black box for your business.**
+**Hardware. Software. Service. One product.**
 
----
-
-## What is blueBox?
-
-Think of it as the black box for your business IT. It's where your business digitally lives - file sharing, backups, remote access, user accounts, security, all running on infrastructure we build and install in your office.
-
-We build it. We manage it. Your data stays in your building. Need more capacity? Bigger blueBox. Need disaster recovery? We back up the blueBox. Need more services on top? We add them.
+The digital black box for your business. A server you own, loaded with the software your business needs, managed by the people who built it. Every blueBox is different because every business is different.
 
 ---
 
 ## What's In Your blueBox
 
-### What You Own
+### The Hardware
 
-- A server in your office - your files, your data, your control
-- File sharing that works the way your team needs it to
-- Backups that actually run, with encrypted off-site copies
-- Remote access so your team can work from anywhere
+- A server in your office that you own
 - Redundant storage - a dead drive doesn't stop your day
-- Accounts and permissions configured for your staff
-- A documented network you can hand to anyone if you ever need to
+- Encrypted off-site backups - your BC/DR is built in
+- Secure remote access for your team
+- Documented network you can hand to anyone
 
-### What You Stop Worrying About
+### The Software
 
-Once it's built, we manage the whole thing. Monitoring, security, patching, backups, support - all included as part of your blueBox. Same [managed IT service](/managed/) we run for all our clients.
+- File sharing configured for your team
+- User accounts and permissions set up
+- Whatever your business needs to run - we configure it
+- Not a template - built around how you actually work
+- Works alongside your existing tools (Office 365, QuickBooks, etc.)
 
-The company that built it is the company that manages it. No handoffs. One call for everything.
+### The Service
+
+- 24/7 monitoring - we catch problems before you do
+- Security with real humans reviewing threats
+- Updates and patching handled for you
+- Support when you need it
+- Same company that built it manages it - no handoffs
+
+See [Managed IT](/managed/) for more about our managed service.
 
 ---
 
@@ -44,9 +48,9 @@ The company that built it is the company that manages it. No handoffs. One call
 
 Every blueBox is sized to your business. We quote after a free consultation.
 
-**The Build** - One-time, custom quoted. Hardware, installation, network setup, and configuration. You own the hardware.
+**The Build** - One-time, custom quoted. Hardware, installation, and configuration. You own the hardware.
 
-**The Management** - Monthly, based on your setup. Monitoring, security, support, backups, patching - included as part of your blueBox. See our [managed IT service](/managed/) for details.
+**The Management** - Monthly, based on your setup. Monitoring, security, support, backups, patching - included as part of your blueBox.
 
 **Growing?** - More users, more storage, second location - we upgrade your blueBox or add another. No starting over.
 
@@ -56,7 +60,7 @@ Every blueBox is sized to your business. We quote after a free consultation.
 
 1. **Discover** - We sit down, look at what you've got, figure out what's working and what isn't
 2. **Quote** - Clear breakdown of what you're getting and what it costs
-3. **Deploy** - We build the infrastructure, install it on-site, migrate your data, get your team connected
+3. **Deploy** - We build your blueBox, install it on-site, migrate your data, get your team connected. Timeline depends on scope.
 4. **Manage** - We handle the tech from here. You call us when something comes up
 
 ---
@@ -77,10 +81,10 @@ Every blueBox is sized to your business. We quote after a free consultation.
 Any size. One person or 10,000. The blueBox gets sized to your business. Works for any industry.
 
 **What if my business grows?**
-Bigger business, bigger blueBox. We upgrade the hardware, add storage, or deploy a second blueBox at another location. You don't start over.
+Bigger business, bigger blueBox. We upgrade the hardware, add storage, or deploy another blueBox at a second location. You don't start over.
 
-**What about QuickBooks / Office 365 / etc?**
-We don't rip out what's working. Your existing software stays. We fill in the gaps around it.
+**Will it work with what I already use?**
+Yes. We don't rip out what's working. QuickBooks, Office 365, Google Workspace - it stays. Your blueBox is configured around your existing tools, not instead of them.
 
 **Do I need new computers?**
 Probably not. We look at what you have and only suggest replacing machines that genuinely can't keep up.
@@ -88,6 +92,9 @@ Probably not. We look at what you have and only suggest replacing machines that
 **Is there a long-term commitment?**
 The build is paid upfront and you own the hardware. Ongoing management is a service agreement - details are covered when we quote your setup.
 
+**How long does deployment take?**
+Depends on what you need. A straightforward setup could be running in a day. A custom build with specialized software takes longer. We scope the timeline during the quote.
+
 **What happens if we part ways?**
 You keep the hardware. It's yours. We hand over all documentation, passwords, and configs clean. No hostage games.