diff --git a/Login_with_GCPW.md b/Login_with_GCPW.md index bd678a5..77ae8cd 100644 --- a/Login_with_GCPW.md +++ b/Login_with_GCPW.md @@ -1,6 +1,6 @@ # Login with GCPW -Google Credential Provider for Windows (GCPW) allows you to sign in to your Windows computer using your [Google Workspace](https://dbits.ca/digidocs/public/services-and-offerings/mits/business-it/google-workspace/) account. This eliminates the need for a separate local username and password, streamlining account management while maintaining strong security through features like two-factor authentication. +Google Credential Provider for Windows (GCPW) allows you to sign in to your Windows computer using your [Google Workspace](Google_Workspace.md) account. This eliminates the need for a separate local username and password, streamlining account management while maintaining strong security through features like two-factor authentication. *Official Reference: [Google GCPW Documentation](https://support.google.com/a/answer/9250996)* @@ -82,7 +82,7 @@ You’ll be asked to lift and place your finger repeatedly to capture different ### 4. Set Up Bitwarden Password Manager -**About Bitwarden:** Bitwarden is our recommended password manager for securely storing and managing your credentials. [Learn more about our Bitwarden service](https://dbits.ca/digidocs/public/services-and-offerings/mits/user-management/bitwarden-password-manager/). +**About Bitwarden:** Bitwarden is our recommended password manager for securely storing and managing your credentials. [Learn more about our Bitwarden service](BitWarden_Password_Manager.md). #### 4a. Configure Bitwarden Desktop App @@ -156,7 +156,7 @@ You’ll be asked to lift and place your finger repeatedly to capture different - Add any printers you need access to from the available list -*Learn more: [Printix Device Management (PDM)](https://dbits.ca/digidocs/public/services-and-offerings/mits/device-management/pdm/) | [Print Management with Printix](https://dbits.ca/digidocs/public/services-and-offerings/mits/business-it/print-management-with-printix/)* +*Learn more: [Personal Device Management (PDM)](Personal_Device_Management.md) | [Print Management with Printix](Printer_and_Print_Management.md)* --- diff --git a/Master_Service_Agreement.md b/Master_Service_Agreement.md index 9c8c60b..887454f 100644 --- a/Master_Service_Agreement.md +++ b/Master_Service_Agreement.md @@ -225,7 +225,7 @@ digiBandit IT Services is committed to providing fast and effective IT support f ### Business Hours, Methods of Contact & Support Times -View our hours, details and more on our [Methods of Contact](https://dbits.ca/digidocs/internal/operations/methods-of-contact/) digiDoc. +View our hours, details and more on our [Methods of Contact](Methods_of_Contact.md) digiDoc. ### Exclusions & Limitations diff --git a/Media_Conversion.md b/Media_Conversion.md index 1098b4c..8a42287 100644 --- a/Media_Conversion.md +++ b/Media_Conversion.md @@ -37,6 +37,6 @@ Avoid losing memories by converting or transferring your older media to Digital ## Pricing, Services & Rates -[A list of prices can be found here.](https://dbits.ca/digidocs/public/services-and-offerings/rates/) +Contact us for current pricing: hey@dbits.ca or (506) 404-0055. Don’t see what you need listed? Contact us anyway; we’d love to expand our list! diff --git a/Payment_Options.md b/Payment_Options.md index 4889230..59f2831 100644 --- a/Payment_Options.md +++ b/Payment_Options.md @@ -14,9 +14,9 @@ This is our preferred payment method, as we get the money instantly without any If you wish to make your payment via Credit or Visa Debit Card, you have several options: -- [Online via the Customer Portal](https://dbits.ca/digidocs/customer-portal/navigating-the-customer-portal/account-overview/add-a-credit-card/)! -- In-store with Credit/Debit! -- [Over the phone](https://dbits.ca/digidocs/public/general-details/digibandits-phone-system-call-flow/)! +- Online via the [Customer Portal](https://portal.dbits.ca) +- In-store with Credit/Debit +- Over the phone: (506) 404-0055 ## Cash diff --git a/Repair.md b/Repair.md index 259d3b7..7bf7b11 100644 --- a/Repair.md +++ b/Repair.md @@ -1,17 +1,109 @@ -# Repair - -[How It Works](https://dbits.ca/doc/public/#how-it-works) -[Pricing](https://dbits.ca/doc/public/#pricing) -[What We Fix](https://dbits.ca/doc/public/#what-we-fix) -[Warranty](https://dbits.ca/doc/public/#warranty) -[Terms](https://dbits.ca/doc/public/#terms) -[Book Now](https://dbits.ca/doc/public/#repair-form) - -# We Can Fix It! +# Repair Services Fast, reliable, and transparent repair services for all your electronics. From simple fixes to complex micro-soldering repairs. +--- +## What We Repair +### Computers & Laptops +- Desktops, laptops, all-in-ones (Windows, Mac, Linux) +- Hardware repairs: screens, keyboards, batteries, charging ports, fans +- Performance issues: slow boot, overheating, crashes +- Virus/malware removal and cleanup +- Data recovery and migration -[Book Your Repair](https://dbits.ca/doc/public/#repair-form) +### Mobile Devices +- Phones and tablets (iPhone, Android, iPad) +- Screen replacements +- Battery replacements +- Charging port repairs +- Water damage assessment + +### Gaming Consoles +- PlayStation, Xbox, Nintendo Switch +- Disc drive issues +- Overheating and fan replacement +- HDMI port repairs +- Controller repairs + +### Other Electronics +- Printers and peripherals +- Networking equipment +- Smart home devices +- Custom/specialty repairs (ask us) + +--- + +## How It Works + +1. **Drop Off or Ship** + - Walk in during business hours, or ship your device to us + - Describe the issue and we'll document everything at intake + +2. **Diagnosis** + - Our technicians evaluate your device + - You receive a detailed quote before any work begins + +3. **Approval** + - No surprises—we only proceed with your approval + - If we find additional issues, we'll contact you first + +4. **Repair** + - Work performed by experienced technicians + - Quality parts and proper tools + +5. **Testing & Pickup** + - Device tested to verify the repair + - You're notified when it's ready + +--- + +## Pricing + +| Service | Starting At | +|---------|-------------| +| Diagnostic (waived if repair proceeds) | $45 | +| Virus/Malware Removal | $95 | +| OS Reinstall | $95 | +| Screen Replacement (laptops) | $150+ | +| Screen Replacement (phones) | $80+ | +| Battery Replacement | $60+ | +| Data Recovery | $95+ | +| Board-Level Repair | Quoted | + +*Prices vary by device and parts required. All repairs quoted before work begins.* + +--- + +## Warranty + +- **1 Year** warranty on labor (our workmanship) +- **90 Days to Manufacturer Warranty** on parts we install +- Lifetime labor warranty for PDM members + +See our full [Warranty Policy](Warranty_Returns_and_Exchange_Policy.md) for details. + +--- + +## Repair Terms + +By submitting a device for repair, you agree to our [Standard Repair Agreement](Standard_Repair_Agreement.md), which covers: +- Service authorization +- Pricing and payment terms +- Data responsibility +- Abandoned device policy +- Liability limitations + +--- + +## Book a Repair + +**Walk-In**: 607 St George Blvd, Suite 103, Moncton NB +- Mon–Sat: 12 PM – 5 PM (walk-in hours) + +**Online**: Submit a ticket at [portal.dbits.ca](https://portal.dbits.ca) + +**Phone**: (506) 404-0055 + +**Email**: hey@dbits.ca diff --git a/Standard_Repair_Agreement.md b/Standard_Repair_Agreement.md index 0c60298..e279b0b 100644 --- a/Standard_Repair_Agreement.md +++ b/Standard_Repair_Agreement.md @@ -1,3 +1,88 @@ # Standard Repair Agreement -## [Moved to https://dbits.ca/digidocs/public/services-and-offerings/repair/](https://dbits.ca/digidocs/public/services-and-offerings/repair/) +This agreement outlines the terms and conditions for repair services provided by digiBandit IT Services. + +--- + +## Service Authorization + +By submitting a device for repair, you authorize digiBandit to: + +- Diagnose the reported issue(s) +- Perform necessary repairs as quoted and approved +- Test the device to verify repair completion +- Contact you regarding findings, recommendations, or additional issues discovered + +## Diagnostic Fee + +- **Standard diagnostic**: $45 (waived if repair proceeds) +- **Advanced diagnostic** (data recovery, board-level): Quoted per case +- Diagnostic fees are non-refundable if repair is declined + +## Repair Process + +1. **Intake**: Device received, issue documented, intake form completed +2. **Diagnosis**: Technician evaluates device and identifies issue(s) +3. **Quote**: You receive a repair quote for approval +4. **Approval**: Repair proceeds only after your written or verbal approval +5. **Repair**: Work performed by certified technicians +6. **Testing**: Device tested to verify successful repair +7. **Pickup**: You're notified when device is ready for pickup + +## Pricing & Payment + +- All quotes are estimates; final price may vary if additional issues are discovered +- Additional work requires your approval before proceeding +- Payment is due upon pickup +- Accepted methods: Cash, Debit, Credit Card, e-Transfer + +## Warranty + +| Type | Coverage | Duration | +|------|----------|----------| +| Labor | Our workmanship on the repair performed | 1 year | +| Parts | Defects in parts we install | Manufacturer warranty or 90 days | + +**Warranty does not cover:** +- Physical damage after repair +- Liquid damage after repair +- Issues unrelated to the original repair +- Devices repaired elsewhere after our service +- Software issues (unless part of original repair) + +## Data & Privacy + +- **Your data is your responsibility**: Back up your data before submitting your device +- digiBandit is not responsible for data loss during repair +- We do not access personal files unless required for testing +- Devices may be wiped if necessary for repair (with your approval) + +## Abandoned Devices + +Devices not picked up within **90 days** of completion notification may be: +- Considered abandoned property +- Recycled or disposed of +- Used to offset repair costs + +We will attempt to contact you at least 3 times before considering a device abandoned. + +## Liability + +- Maximum liability is limited to the repair cost charged +- digiBandit is not liable for pre-existing conditions, undisclosed damage, or issues unrelated to our repair +- We are not responsible for data loss—always maintain backups + +## Device Condition + +By submitting your device, you confirm: +- You own the device or have authorization to request repairs +- You have disclosed all known issues and damage +- The device is not stolen or subject to legal dispute + +--- + +## Agreement + +By submitting a device for repair, you acknowledge that you have read, understood, and agree to the terms outlined in this Standard Repair Agreement. + +For questions or concerns, contact us at hey@dbits.ca or (506) 404-0055. diff --git a/Tickets_and_Ticketing.md b/Tickets_and_Ticketing.md index b7f9372..ff92931 100644 --- a/Tickets_and_Ticketing.md +++ b/Tickets_and_Ticketing.md @@ -22,7 +22,7 @@ We offer three flexible service options to match your needs: - **Member Rate** – $30/hour (67% savings + lifetime warranty) -**For complete pricing details and benefits:** [View our Rates Page](https://dbits.ca/digidocs/public/services-and-offerings/rates/) | [Membership Benefits](https://dbits.ca/digidocs/public/legal/membership/) +**For complete pricing details and membership benefits:** Contact us at hey@dbits.ca --- @@ -138,13 +138,13 @@ To ensure transparency and avoid surprises: - **Exclusions:** Accidents, misuse, software issues post-repair, data loss, liquid damage repairs -[**View Full Warranty Policy**](https://dbits.ca/digidocs/public/legal/warranty-returns-and-exchange-policy/) +[**View Full Warranty Policy**](Warranty_Returns_and_Exchange_Policy.md) --- ## Scope of Support -For complete details on what we support and our service agreements, please refer to our [**Master Service Agreement**](https://dbits.ca/digidocs/public/legal/master-service-agreement/). +For complete details on what we support and our service agreements, please refer to our [**Master Service Agreement**](Master_Service_Agreement.md). --- diff --git a/UNV_Link_App_for_UNV_Remote_View.md b/UNV_Link_App_for_UNV_Remote_View.md index 330aaf1..6ac2146 100644 --- a/UNV_Link_App_for_UNV_Remote_View.md +++ b/UNV_Link_App_for_UNV_Remote_View.md @@ -40,7 +40,7 @@ To pair your CCTV system with the UNV-Link app, follow these steps: - In the UNV-Link app, tap on the “+” icon to add a new device. -- Select the method to add your device (e.g., by scanning the QR code on your CCTV system, or in your [customer portal](https://dbits.ca/digidocs/customer-portal/)). +- Select the method to add your device (e.g., by scanning the QR code on your CCTV system, or in your [customer portal](https://portal.dbits.ca)). - Scan the QR code located on your UNV CCTV system or manually enter the device serial number. diff --git a/dataBack_by_digiBandit.md b/dataBack_by_digiBandit.md index de5480b..f565fe4 100644 --- a/dataBack_by_digiBandit.md +++ b/dataBack_by_digiBandit.md @@ -50,4 +50,4 @@ Take proactive measures to protect your business from data loss and system downt For more details on our Backup and Recovery Policy, please see below. -[Backup & Recovery Policy](https://dbits.ca/digidocs/public/services-and-offerings/mits/device-management/databack/backup-and-recovery-policy/) +[Backup & Recovery Policy](Backup_and_Recovery_Policy.md)